Practice Updates

As always, our patients and staff are our number one priority.  As Wake Orthopaedics works to navigate this rocky climate, we want to ensure that our patients have the information they need in order to make informed decisions.  From new patients to follow-ups to urgent concerns, we are here for you where you are.

All seven Wake Orthopaedics offices (Apex, Brier Creek, Cary, Garner, North Raleigh, Oberlin, Raleigh), as well as all Wake Orthopaedics Urgent Cares (Cary, North Raleigh, Oberlin), are open and operating on normal hours.  While we work together as a community during this difficult time, please be aware that we have enhanced procedures around patient appointments in order to protect patients, staff and our community:

• Wake Orthopaedics is now offering Virtual Visits for both routine and urgent care concerns with our team of highly skilled providers.  To schedule your Virtual Visit, please call our team directly at (919)232-5020.
• Both the Wake Orthopaedics’ Call Center and front desk staff have increased screening measures for all patients.
• Plexiglass barriers have been installed at all front desks across our offices.
• All Wake Orthopaedics’ staff will now be wearing Wake Orthopaedics issued face masks as a preventative measure.
• All patients will be issued a Wake Orthopaedics face mask, regardless of having a homemade or valve style mask.
• Clear signage regarding mask and social distancing requirements, as well as increased handwashing and sanitizing reminders.
• Patients have the option to wait in their car and a staff member will call for them for their appointment.
• Appointment times have been adjusted in order to maintain social distancing guidelines in both the waiting and clinic areas.
• Wake Orthopaedics encourages patients to come alone to their appointments whenever possible.
• One visitor of the age of 18 is allowed to accompany each patient to an appointment unless an additional aide or assistant is required.
• Parents are encouraged not to bring siblings or children to appointments, whether the parent or a child is the patient.

For patients and visitors that are known to have had COVID, an exposure, or symptoms the following rules apply:

Patients must meet ALL of the criteria below:

• 10 days have passed since the date of the first positive COVID-19 test/first date of symptoms/date of exposure.  Day after the test, onset of symptoms, or exposure is Day 1 of 10.
• 25 hours have passed since the last fever without the use of fever reducing medications
• Symptoms have improved (i.e. cough, shortness of breath)

We thank all of our patients for their understanding during such an uncertain time.  If you have any questions or concerns we urge you to call our office to speak with someone.  We are all in this together.

While so much is still unknown about Coronavirus disease (COVID-19), here is what we do know:

Full details available on the Centers for Disease and Prevention website HERE 

• COVID-19 is an infectious disease spread through the air by coughing or sneezing, through close personal contact (including touching or shaking hands) or through touching your nose, mouth or eyes before washing your hands

• Ways to protect yourself include: staying at home if you are displaying any of the identified symptoms, washing your hands thoroughly, using a face mask, disinfecting surfaces, social distancing, covering your mouth when sneezing or coughing
• Identifying symptoms: fever, shortness of breath, dry cough, flu like symptoms

For More On How to Protect Yourself

• Local: WakeMed Health and Hospital Systems
• State: North Carolina Department of Health and Human Services (NCDHHS)
• National: Centers for Disease Control and Prevention (CDC)